Reading the book will help you get your head around the approach I use. But you can get much more hands-on practice if you come take my seminars. I'm offering two this summer through the Information Institute:
- TOPSIGHT PART 1: Discovering how information flows in your organization. This May 25 seminar will introduce you to the basics of designing and conducting a field study at your organization, then organizing your data.
- TOPSIGHT PART 2: Analyzing and fixing how information flows in your organization. This June 22 seminar will help you make sense of the field data, modeling it so that you can better understand systemic issues in your organization.